MRC's results-oriented Development & Training is linked to your business strategy. Our programs are designed to develop organizations and the people in them by optimizing the services they provide for each other, as well as their customers. We have a participative approach to development and training, helping you attain commitment from employees and long term benefits. A successful development and training program will encourage innovation throughout your organization, increase efficiency, develop a stronger customer focus, while minimizing the risk of employment related lawsuits.

Our Development & Training programs are organized in three primary categories. Our training specialists can work with you to create an approach that will allow your business to meet it's specific strategic objectives.

LEADERSHIP DEVELOPMENT

We work with all levels of management to provide the understanding and techniques needed to direct the development of your organization and its people. We work with you to:
  • Identify the "core competencies" for your company and it's employees.
  • Conduct a strategic development session for managers
  • Involve employees in supporting company goals
  • Promote employee action and responsibility
  • Support quality, productivity and customer service improvement processes.
  • Creating audit systems for strategic plan review

EMPLOYMENT PRACTICES

Training sessions in core competencies for managers and staff. Typical courses cover:
  • Sexual harassmant
  • Violence in the workplace
  • Interviewing/selection
  • Career Planning (for subordinates)
  • Managing Workplace Diversity
  • Team Building and Communication
  • Improving Work Processes
  • Managing the Underachiever
  • New Policy Initiatives
  • Managing Change
  • Strategic Development Events

CONTINUOUS IMPROVEMENT, TOTAL QUALITY AND CUSTOMER SERVICE TRAINING PROGRAMS

MRC provides guidance for the implementation or renewal of quality and productivity processes. Our training connects employee success with customer satisfaction.
Courses include:

  • Introduction to Total Quality and Employee Participation
  • Implementing Total Quality and Employee Participation.
  • Communication Skill Development
  • Scientific Problem-solving and the Continuous Improvement Process
  • Customer Service Improvement Tools
  • Know Your Customer
  • Excellent Customer Service

PERFORMANCE MANAGEMENT

These programs are always customized to match the companys culture and organizational challenges.

  • Designing the Appraisel Process
  • Linking Performance to Pay
  • Manager and Employer Training
  • Monitoring the Process & Managing the Underachiever

MANAGEMENT SKILLS

  • Behavioral Interviewing Techniques
  • Employee Counseling & Discipline
  • The Manager as Coach
  • Job Design and Description Development

GOAL SETTING

MRC's unique approach to managing "Critical Success Factors" (CSFs) will position your organization to succeed.

  • Development and Analysis of CSFs
  • Establishing a Process for Setting Goals and Managing Projects.